Wanted: Interaction
Photo: Aaron B Technology has evolved to the point that we find ourselves chatting online with robots and navigating automated phone systems. But the PwC Future of Customer Experience Survey 2017/18...
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Somebody Needs You
Photo: RelVio Loneliness is on the rise, despite our growing connectedness through social media. That’s what a 2018 report by Cigna found. The company surveyed 20,000 Americans to learn their level...
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A Little Thank-You Goes a Long Way
As if we didn’t already know this by it how it makes us feel when we receive an unexpected thank-you, a new University of Chicago study published in the journal Psychological Science confirms it: A little...
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Unveiling Our Masks
“The gas is on the right!” I yelled at the driver who had merged into my lane in front of me, not at high enough speed to enter the freeway. She couldn’t hear me, nor did she have any idea I was shouting...
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An Experiment in Generosity
Photo: Ed Yourdon My midday walk during my lunch break from work started like normal. Because I’ve walked the same course for three years, with a few alterations here and there depending on the day,...
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Damage Control
Photo: Jason Edwards Wait, what did I say? Was that out loud? Yep, I did it again. Said some things I shouldn’t have. Didn’t handle the situation as best as I could have. Now I had to do damage control...